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FAQ

To contact us regarding any of the issues, ideas or frequently ask questions listed below  send email to cm@mrbusiness.ca

How can I correct incorrect information about a business?

Unfortunately we don’t currently have a way for our users, other than business owners, to add, close or edit businesses. If you own a business you can correct information by unlocking or “claiming” your business on the directory profile page. You’ll need to verify that you own the business. Once claimed you will have the opportunity to make edits and add content to your business profile page.

How do I add my business to the directory?

Click on the submit listing here or on the main menu at the top of the site and follow the simple instructions to add your business listing free.

Why is my business listed on directory?

Our goal for this directory is to provide comprehensive business information to all of our users. As an online directory we strive to connect consumers to local businesses, and help local businesses find new customers. We only use publicly available information to create basic listings on directory.

What do I write in my review?

We welcome users to share all aspects of their experience: the good and the not so good. Feel free to post a review giving an honest and relevant depiction of your experience. We do not permit dishonest, slanderous, or spam-y feedback, and reviews of this type will be promptly removed.

Can I write multiple reviews on the same business?

Yes and No, a user should normally only post one review per business. But a user can post a review several years are months apart on the same or different subject. So yes but avoid spamming. Our Terms of Use do not allow spam reviews and they will be removed.

What is considered Spam?

Spam is any review that isn’t helpful to visitors: a dishonest depiction of a business, or a review that has nothing to do with the business (we really don’t want an invite to your nightclub when we’re trying to find some good sushi in Whitby). Also, if it looks like a review was written by a business or someone hired by said business we may remove it. The same goes for dishonest, slanderous “reviews” about your competitors.

How do we determine the order in which reviews appear on a business’ profile page?

Reviews are ranked chronologically.

I’m a business owner, how do I dispute a review?

If you think a review violates one of the guidelines listed in our Terms of Use, you can ask to have it removed. Just send an email to and include a link to your business profile page, the name and date of the review and which guideline you think the review violates. If our content moderators agree, the review will be removed. Contact us at cm@mrbusiness.ca

What are my options if the directory rejected my request to remove a review?

We understand your concern, and we have some suggestions. First, encourage satisfied customers to write more reviews. When happy customers leave your business, remind them to write a review. Plus the most recent reviews always appear toward the top of your page. Second, claim your business on the directory and create a compelling and powerful business message to appear on your profile page – The directory users look at this information too when deciding which business to go to.

Can I find out who wrote a particular review?

The directory does not disclose confidential user information except in accordance with our Privacy Policy. Separately, we are not able to validate the identity of the person writing the review.

I suspect a review is written by a competitor or ex-employee pretending to be a customer. What can I do?

If you’re concerned that a competitor or disgruntled employee wrote a review, they may be trying to damage your reputation in other ways, so it’s best to first try and settle the dispute directly with them. The directory is not able to determine the truthfulness of statements that users make, validate a user’s identity, or mediate disputes.

What if someone has posted one of my pictures on directory without my permission?

This Directory takes the protection of copyrights very seriously. If you believe someone has posted a copy of one of your pictures (or other content) on this directory without your permission please go to our Terms of Use for a step-by-step guide of what you need to do and who you need to contact.

How is Search ranking determined?

The businesses in a search result are primarily determined by the keywords that classify a business and where it’s located relative to the location searched. The order businesses appear in is based on several factors but mainly based on the content business owners have provided.

Do paid advertisers or sponsors receive preference in Search ranking?

Yes featured business get preference and appear at the top of the search for a specific category. But all other non-featured businesses receive equal opportunity in ranking.